Terms & Conditions
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Terms & Conditions

1. Booking

The written booking confirmation that you receive from us (by post or e-mail) is our contract with you, and it binds you to the following terms and conditions. (Your statutory rights are not affected by these terms and conditions). On receipt of your booking confirmation, please notify us immediately if it contains any errors.


We reserve the right to amend prices without notice, but once a booking confirmation has been issued, we guarantee that the price will not increase, unless the booking is amended.


2. Payment

Payments can be accepted by cheque, bank transfer, credit or debit card. However, please note that an additional service charge of 2.5% will be levied on all card transactions.


Please make cheques payable to Whitby Retreats. Bank transfer details are available on request.


If your booking confirmation is issued less than 2 weeks before the holiday commencement date, you’ll need to pay for the holiday in full immediately, by credit or debit card or bank transfer (if within four working days of the holiday commencement date).


If your booking confirmation is issued less than 8 weeks before the holiday commencement date, you’ll need to pay for the holiday in full immediately. All payment forms are accepted.


If your booking confirmation is issued more than 8 weeks before the holiday commencement date, you need only pay a deposit of 25% of the holiday price immediately. The balance will then be due 8 weeks before the holiday commencement date.


In the event of late or non-payment, we reserve the right to cancel your booking. We will refund any deposit already received (less a £30 administration fee) if we are able to re-let the property for the period originally booked by you.


3. Cancelling a booking

Cancellations can only be accepted in writing. We will make every effort to re-let the cottage for the period originally booked by you. If we are successful in doing this, we will refund any monies already received (less a £30 administration fee). Otherwise, no refunds can be given.


4. Transferring a booking

We will accept transferral of a booking to alternative dates, under the following conditions:


-That you give us at least one week’s notice of your request to transfer your booking

-That you pay the difference in cost between the holiday originally booked and the revised holiday, where the revised holiday costs more.


We will refund any difference should the revised holiday costs be lower, less a £30 administration fee.


5. Your Holiday Property

You will be able to access the property by 3pm on the holiday commencement date, and must vacate the property by 10.30am on the last day. (These times may be extended in some cases).


You will be sent instructions about keys, and about accessing the property in the week before your holiday commencement date.


The number of occupants should not exceed that shown on the booking confirmation.


The property cannot be used for any commercial purpose during the course of your stay.


There may be small differences between the property itself and photographs and  / or descriptions shown on the web-site or on other literature.


We hope that you leave the property and all its contents in the same condition that you found them on your arrival. Where any items have been broken, damaged, lost or removed and / or where additional cleaning or maintenance costs have been incurred, you will be liable for any costs so arising.


We reserve the right to enter the property at reasonable times (or in an emergency) to inspect it, or to carry out urgent repairs or maintenance.


Please note that smoking is not permitted in the property.


6. Pets

Pets are welcome for a £35 fee (per week, this fee will be reduced for shorter stays), but you must ensure that:


-You keep your pet under control at all times

-You never leave your pet unsupervised in the property

-You do not allow them into the bedroom areas or on any furniture


7. Complaints

In the event of a complaint, please notify us immediately so that we can endeavour to rectify the problem.


8. Insurance

We have Public Liability Insurance, providing cover of up to £3m for a single claim.

We recommend that you take out your own insurance to cover your holiday.


9. Law

The contract between you and us is subject to English Law.


We reserve the right to amend these Terms & Conditions at any time and without notice.

E&OE.



Last updated: January 2011